Job Description

Our client, a premier hair brand with Salon locations in New York City, Miami, and Bridgehampton, is looking to hire a Salon Manager .

The Manager position represents a prestigious career opportunity with significant responsibility. The ideal candidate will be dedicated, loyal and possess a strong work ethics. The manager will serve as the owner’s right hand, independently managing a team of over 40 employees across all Salons, including front desk staff, beauty technicians, and support personnel.

Responsibilities:

• Leadership – Leading a team of professionals across the organization to inspire the team, lead by example, ensure continued success, continue to implement the strategy, maintain the culture despite a growing organization across different venues, and implement and propose new growth strategies.
• Communication – Articulate, empathetic, and concise communication to all staff and leadership team on information that may include strategy, policy, culture, etc.
• Planning – Creating plans to deliver individual and/or team development.
• Scheduling – This ability to plan, manage, and change schedules on short notice is critical. These changes happen across both short- and long-term plans.
• Presence – Maintaining location presence and accessibility for clients and team members. Setting examples for punctuality, professionalism, and cultural sensitivity.
• Support – Maintain an open-door policy with staff and clients to ensure communication channels are open, showing care for any matter, big or small, and offering care and resolution in accordance.
• Operational Oversight – Know all procedures for day-to-day operations of the front-of- house and supervise daily execution.
• Problem-Solving – Work closely with the front desk to solve problems, avoid situations, anticipate needs, and prepare solutions for different scenarios.
• Prioritize – Know how to prioritize different tasks and assignments based on the salon schedules, staff, and needs.
• Approve/Deny – Time-off requests based on salon needs and scheduling.
• Hiring & Training – Responsible for meeting growing demand by recruiting, training, onboarding, and setting up talent for front-of-house staff to ensure successful employment.
• Coaching – Coach employees to improve and maximize performance, commitment, quality, and customer service.
• Staff Review – Conduct quarterly reviews with staff regarding their goals and progress, identifying weaknesses and strengths and working on these points
• Policy Enforcement – Remember company guidelines and policies and enforce them.
• Product Knowledge – Knowledge of all services and products.
• Business Strategies – Implement strategies to increase revenue and upsell services.

Qualification:

• Flexibility regarding schedule and being able to assist and support salon as needed.
• Dedication to providing the highest quality of service to clients and staff.
• Passion for working with people from all walks of life.
• Talent for management.
• Strong organizational skills.
• Gift for remembering people & situations.
• Excellent verbal and written verbal communication skills.
• Ability to anticipate needs and maintain a global perspective.
• Ability to work well in a high-pressure environment.
• Ability to adapt fast and elegantly to constant changes.
• Critical thinking skills.
• Ability to understand and integrate constructive criticism.
• A positive can-do attitude.

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