Job Description

Job Overview :

This position will report into the US Retail Manager and is responsible for developing and implementing standardized training programs for all retail teams across the U.S. The role will ensure that retail teams have comprehensive product knowledge and a deep understanding of the brand to maintain consistency across all store locations. Working closely with both Corporate and Retail partners, this individual will drive excellence in training, ensuring alignment and consistency in brand messaging and customer experience.

Job Responsibilities :

• Provide comprehensive training for Retail stores, identifying and addressing specific needs throughout the adaptation of concepts, delivery methods, and effective follow-up.
• Provide product, selling, and client experience training to enhance team performance and customer engagement.
• Stay updated on luxury retail trends, competitor training strategies, and best practices to continuously enhance training content.
• Work closely with store personnel to understand their unique requirements and tailor training programs accordingly.
• Support and track in-store training activities and tools to ensure consistent high-quality training standards across all store locations.
• Work closely with Retail Managers to assess training effectiveness and implement improvements as needed.
• Manage any/all retail training events
• Collaborate with HR and Retail Management to develop market-specific training content, ensuring compliance and consistency among store locations
• Provide guidance and resources to enhance training of Retail Store Managers and all other retail staff.
• Travel about 50% of the time to store locations across the US (CA, NV, FL, MA)

Requirements & Qualifications :

• 3+ years of experience in retail training and sales, preferably in the beauty or luxury industry.
• Expertise in developing and delivering training programs focused on product knowledge, selling techniques, customer service, and brand storytelling.
• Ability to coach and inspire retail teams, enhancing performance through engaging learning experiences.
• Strong presentation and facilitation skills, with the ability to adapt training methods to diverse audiences.
• Excellent verbal and written communication skills
• Strong organizational and time management skills.
• Proven ability to analyze performance data, identify training needs, and develop alterations that drive results.
• High level of integrity, professionalism, and confidentiality.
• Proficiency in Microsoft Office Suite and similar systems.

About Santa Maria Novella:

Officina Profumo-Farmaceutica di Santa Maria Novella sets its roots back to 1221 in Florence and it is acknowledged as the oldest pharmacy in the world. Its apothecary art legacy crosses more than eight centuries and it is deeply intertwined with Florence history, personalities and social tissue in a continuously renewed alchemy of tales and wonders. The brand carries its activities in the very same places where they all began, uniquely, more than 800 years ago.

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status

protected by federal, state, or local law.

Job Tags

Similar Jobs