Job Description

Job Description

Job Description

Description:

Powder is a year-round resort and real estate development project nestled throughout 12,000 acres in the Wasatch Mountains of Northern Utah. We are striving to be the premier place of being and doing, a destination that fuses outdoor recreation with a cultural and hospitality program that connects visitors with a deeper sense of self and purpose. Our core values come to life in a unique and natural setting of unparalleled beauty.

We’re looking for Big-Hearted Champions Who Pick Up the Trash. If you’re a passionate, caring team player who strives for excellence—and always tries to do the right thing, even when no one is watching—you’ll fit right in at Powder.

We Are:

Big Hearted - Passion, Caring & Warm, Joyful, Generous

Champions - Team - Not Family, Intolerant of Mediocrity, Tenacious, Seeks Feedback

Who Pick Up the Trash - Does What is Best for Powder and Our Guests, Resourceful, Selfless

Our Commitment to Equality:

Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams.

Job Summary:

Powder Mountain is looking for a strategic and results-driven IT Service Manager to lead our IT Service Desk and field support operations. This pivotal role is responsible for ensuring exceptional end-user IT service delivery, driving process improvements, and managing the full lifecycle of support technologies. As a visible leader within the IT team, you will champion a culture of excellence, mentor a talented support staff, and collaborate across departments to ensure seamless, high-quality IT services that support the unique needs of a world-class, year-round mountain resort. This role is full-time year round and expected to work at least 3 days a week on-site.

Perks of Joining Our Big-Hearted Champions:

• Health, Vision, Dental Benefits
• 401K Plan and company match
• Employee Assistance Program
• Generous Paid Time Off
• Company provided Life Insurance & Short-Term Disability
• Seasonal Ski & Summer Passes for self, self & dependents + Buddy Vouchers
• Life Style Spending Account
• Education Assistance
• UTA Ski Bus Pass and Employee Shuttle Service
• Powder Mountain Retail/Rental Discount and On-Mountain F&B Discounts
• Powder Mountain Snowsports School Discounted Lessons
• Access to Expertvoice.com, Outdoorly.com, Outdoor Prolink and partner discounts.
• Powder Mountain on-snow uniform for specific roles.
• Free On-site Gourmet Employee Lunches
• Flexible and Hybrid Workplace Environment
• New Modern Office with Indoor/Outdoor Meeting Spaces

• Lead, mentor, and manage the IT Service Desk and field support teams to deliver outstanding service and user experience.
• Cultivate a high-performing, customer-focused support culture with a commitment to continuous improvement.
• Plan for and manage staffing needs based on seasonal fluctuations and resort operations.

• Develop, implement, and continuously optimize IT support processes, policies, and performance metrics (KPIs/SLAs).
• Drive proactive problem resolution and champion industry best practices in IT service management.
• Oversee application support and ensure systems are operating efficiently to meet user needs.

• Manage IT equipment procurement, deployment, and lifecycle processes.
• Maintain IT support-related budgets and manage vendor relationships effectively.
• Ensure alignment of IT services with the resort’s operational goals and user expectations.

• Build and maintain strong working relationships with internal departments to understand and support business needs.
• Work closely with other IT teams to deliver cohesive and scalable technology solutions.

Qualifications:

• 6+ years progressive IT support experience with leadership roles.
• Proven success in improving IT Service Desk operations.
• Excellent technical, communication, and leadership skills.
• Experience in managing IT budgets and vendors.
• Ski Resort/Hospitality experience (preferred).
• Ability to work flexible hours during peak season.
• Comfortable working primarily onsite in Eden, UT, with hybrid flexibility.

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