Job Description

Shopping Center Facility Manager

Summary:

Sunny Skies Terrace (SST) is seeking for an Associate Facility Manager to oversee operations and development in our commercial real estate and shopping center portfolio. The role entails managing the facility management of multiple shopping centers including third-party solutions, repairs, construction, and preventive maintenance. The position is hired directly by the HQ office and is required to travel to or station at any assigned center. The ideal candidate will have a maintenance and basic construction management background, repair estimates, and customer service. Strong communication skills are essential, as the role involves coordinating meetings, phone calls, texts, emails, and graphic markups. Familiarity with FMS/CMMS work order dispatch systems is a plus. This entry-level management position suits individuals with technical experience interested in transitioning to an office-style facility management role. The manager will oversee a centralized commercial multi-tenant facility, including anchor markets, restaurants, large box groceries, and dry tenants.

Responsibilities:

• Provide day-to-day oversight of vendor-conducted repairs requested by the landlord, including tenant improvement activities and maintenance and repairs during store operations.
• Maintain the aesthetic of the center and maximize the customer shopping experience.
• Oversee the daily property operations, address tenant and landlord issues, and implement/reinforce corrective actions.
• Conduct periodic inspections to identify necessary maintenance and repairs, coordinate with vendors for service, and provide updates on action items.
• Manage and leverage vendor relationships for center preventative maintenance.
• Manage all building components (including but not limited to building integrity, mechanical, plumbing, Fire/Life Safety, and electrical systems).
• Prepare and execute Request for Proposal (RFP) processes for CAM or CAPX projects, including bidding, leveling, management approval, and vendor selection.
• Take ownership as the center manager to identify opportunities for shopping center improvements through regular site maintenance walks and engaging vendors as needed.
• Perform administrative reviews of drawings, repair estimates, and maintenance proposals, providing feedback and approvals as necessary.
• Ensure compliance with safety programs and regulations, such as Occupancy Safety & Health Agency (OSHA), Environmental Protection Agency (EPA), and mall rules, through monitoring and uploading store condition reports.
• Coordinate with the accounting department to ensure timely collection of outstanding payments and proper allocation of funds.
• Perform other duties as assigned by management.

Qualification:

• A Bachelor's degree in construction, real estate, or sustainability.
• 3+ years of experience in retail/commercial/shopping center operations, facility management, or a related field.
• Previous experience managing vendor relationships, including preparing RFPs, bid evaluation, and vendor selection.
• CPM, IFMA, PMP, AIA, PE or LEED-AP certification is preferred but not required.
• Familiarity with safety programs and regulations, such as OSHA and EPA, and ability to ensure compliance.
• Proficiency in using online facilities management systems to track and manage maintenance activities.
• Strong knowledge of building maintenance and repair practices, including but not limited to HVAC, plumbing, fire/life safety, and electrical systems.
• Excellent communication, critical thinking, and problem-solving skills to investigate and resolve tenant/landlord issues.
• Strong administrative and organizational skills to manage vendor contracts, reports, and communications.
• Ability to conduct inspections and identify necessary maintenance and repairs.
• Ability to perform site maintenance walks and identify opportunities for shopping center improvements.
• Authorized to work in the United States without sponsorship.

Language Skills:

• Bilingual in English and Mandarin is preferred but not required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to list 25 pounds at a time.
• This job may require standing or walking for extended periods of time.
• Travel required

Position Details:

• Employment Type: Full Time
• Location: 6338 Regio Ave., Buena Park, CA 90620.

Benefits:

• Medical, Dental, Vision, and Life Insurance.
• 401(k) Retirement Saving Plan
• Paid Time Off

Compensation:

The pay range for this job starts at $70,000 - $80,000 per year. This is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) the responsibilities of the job, your education, skills, qualifications, experience, and location.

Disclaimer:

Sunny Skies Terrace (SST) is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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